Tekstra Brands ONLY accepts returns and exchanges on main models, this excludes all parts and accessories purchased from FlyKolibri.com. Tekstra Brands guarantees refunds and exchanges up to 7 business days from purchase date.
1. Exchange can be requested under one of the following conditions:
a. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
b. Misrepresentation of the product purchased based on original description of the product.
c. Manufacturing defect (s)
2. Refund can be requested under one of the following conditions:
a. When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
b. Product has been exchanged once but still has manufacturing defect.
c. Product was received 5 working days passed the guaranteed delivery date due to external factors.
3. Refund and/or Exchange can not be requested under any of the following conditions:
a. Customer did not immediately report damage sustained in transit of the product.
b. Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
c. Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
d. Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
e. Product held no manufacturing defects after testing made by Technical Support.
f. A crash or burning sustained while in flight, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
g. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
h. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
i. Any violation of the items listed above will result in termination of the return policy and will be returned at the cost of the customer.
For exchanges, only the defective parts will be replaced; if the main engine fault the main engine is just replaced; if the motor fault, just replace the motor. Other parts will not be replaced. Products shipped to the warehouse must be properly packaged to prevent damage in transit. We will not be liable for poor packaging and/or lost or uninsured products.